QUALITY & ENVIRONMENTAL POLICY

 

HELLENIC DUTY FREE SHOPS SINGLE MEMBER SA operates in the travel retail industry, by offering taxed and duty-free products from premium local and international brands, to all travellers passing through the exit points of Greece.

In response to the global transition towards sustainable development, our company places quality assurance and environmental protection among its top priorities.

This Quality & Environmental Policy Statement reflects our commitment to adopting an effective Quality & Environmental Management System complying with the international standards ISO 9001:2015 & ISO 14001:2015. Implementing this approach will lead to better risk management, reduced costs, increased innovation and a business performance that meets our obligations to the communities we operate in.

As a company, we are committed to the following principles:

• Offering the finest products and excellent services at competitive prices in our shops.
• Continually monitoring customer satisfaction and upgrading our products and services to exceed their expectations.
• Respecting the natural environment while striving for reduced pollutants created from our activities or merchandise and increased conservation efforts towards natural resources and biodiversity.
• Optimizing the use of infrastructure and equipment in order to operate energy efficiently.
• Supporting sustainable growth by switching to eco-friendly products, services and raw materials, where applicable.
• Complying with the quality and environmental obligations and requirements applicable to our organization, including laws, regulations, and local requirements that apply in the markets we operate in.
• Continually improving our Quality & Environmental Management System, by designing processes that ensure risks associated with our business activities are controlled and managed effectively.

This Policy will be integrated into our business activities to the best possible extent. We have a strong governance system in place and will take the appropriate actions to implement and review it. Each employee has a responsibility to abide by this policy.

Our organization relies on its employees, and we always take their needs into consideration. We encourage our people to be actively involved in quality and environmental management improvement initiatives, by giving them the opportunity to recommend new ways to boost performance. We raise awareness on quality and environmental issues by conducting regular training sessions on these topics.

This Policy also applies to our partners, as their contribution is a prerequisite to meet our objectives and commitments.